ArcaMax

American Airlines changes Erica Remer's flight without telling her. Now she's trying to get a refund for the original ticket. Why won't the airline help her?

Q: I booked a flight from Lisbon, Portugal, to Cleveland on American Airlines that was supposed to get in around 5 p.m. The airline first changed the arrival time to 5:20 p.m., which I ...Read more

Glenn Roberts gets a surprise bill for $1,357 two months after he returns his car to National. What is it for, and why can't he get the car rental company to refund it?

Q: I recently rented a car in Austin, Texas, through National for 40 days. Since it was for a long period, National split it into two reservations. It charged me correctly for...Read more

Q: I rented a Mercedes van for two weeks through RVshare, a rental company. It rained on the way home, and water leaked through the air conditioner vent. After I returned the van, RVshare kept my $1,500 deposit.

Here are a few facts about our rental: First, when it rained, the air conditioner vent would leak. The owner of the van lied and said ...Read more