ArcaMax

Q: My wife and I booked tickets earlier this year to fly from Boston to Budapest, Hungary, on American Airlines and British Airways, an American Airlines' partner. We made the reservations through our travel agent. British Airways charged us for the tickets, but a few days later, we were charged again for the same tickets by American Airlines. ...Read more

After Virgin Atlantic cancels Peter Ross's flight from Washington, D.C., to London, he asks for his Chase points back. But why isn't he getting them?

Q: My wife and I planned a trip to London and Paris using points that we had transferred from Chase Ultimate Rewards to Virgin Atlantic specifically for our flights. The itinerary included ...Read more

Q: My daughter and I flew from Boston to Chicago on American Airlines recently. Our tickets included one free checked bag per ticket. When we checked in at the kiosk at Logan International Airport in Boston, they charged us $40 per bag. Before we paid, we asked an American Airlines employee for assistance. She told us to "just pay the charge and...Read more