ArcaMax

Q: I recently flew from Amsterdam to Cape Town, South Africa, on KLM. When I arrived at the gate, an agent took my boarding pass and reassigned my seat. During the flight, attendants interrupted me three times, asking for my passport and ticket to confirm that I was in the correct seat. It was clear there was an error in their system.

To make ...Read more

When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else's credit card. How can she get her money back?

Q: I reserved a villa in Alicante, Spain, through Booking.com and paid in full. Three days before my trip, Booking.com canceled the reservation and offered little help in getting an ...Read more

Q: My wife and I were scheduled to fly from Heathrow Airport to O'Hare International Airport on American Airlines a few months ago. The flight was delayed by 14 hours. While we waited for the flight, American Airlines provided a hotel room and meals, as well as a pamphlet explaining our right to collect $652 per person for the delay.

When we ...Read more