ArcaMax

Q: I booked a hotel in Wroclaw through Booking.com. I canceled my reservation well within the free cancellation period, but then I discovered a charge on my card for the full amount of $742.

I reached out to Booking.com, and a representative told me that I would be refunded within 10 days. This didn't happen. I called back, and this time, a ...Read more

Q: I'm trying to get a refund for a ticket on ITA, and I'm hoping you can help me. We had tickets on ITA to fly from Dallas to Barcelona to catch a cruise. My grandson, Jacob, could not make the cruise, so four months before our departure, I called ITA to cancel his flight.

Just before our departure, I checked the remaining three passengers, ...Read more

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Q: I recently used Booking.com to reserve an apartment in Menaggio, Italy, for two nights. I decided to use Booking.com because of its reputation and the property's positive reviews. Before I left, I noticed the ratings for this place ...Read more