ArcaMax

Donna Wells-Boyle's expensive luggage was "destroyed" by Air Canada. Why won't it repair or replace her luggage? And how much does it owe her?

Q: Air Canada destroyed my Rimowa suitcase on a recent flight from Toronto to San Francisco. The airline instructed me to send the suitcase to a repair agent in Texas. The agent declared the ...Read more

Why is Sixt charging David Degagne an extra $513 for insurance on his car rental in Portugal? And can he get his money back if he never asked for the insurance? Let's find out.

Q: I recently rented a car with Sixt through Auto Europe near Lisbon, Portugal. A few days after I returned the car, I received a charge on my credit card for an ...Read more

Bart Colen's host cancels his rental at the last minute, and Airbnb promises to send him a refund. But months later, the money is still missing. The reason? Colen closed his bank account.

Q: I made a reservation on Airbnb last year for a three-month trip to France this winter. My host canceled at the last minute, and Airbnb agreed to refund ...Read more