ArcaMax

Q: I was flying from Denver to Orlando on Frontier Airlines. I prepaid for my checked luggage. I only had one carry-on bag and a small personal item, both of which were within the size limits. But when I checked my bags, Frontier charged me an extra $220. I had to pay twice for the same bags.

I requested a refund, but Frontier will only give me...Read more

Q: I booked a 17-day National Geographic Expedition to Vietnam, Laos and Cambodia. I'm traveling with four other people. After I rented a car, I immediately reported an issue to the car owner and Turo, whom I rented the car from. But instead of acknowledging the problem, Turo blamed me and charged me $500 for a new paint job. Turo insists that I...Read more

Harrison Coerver has a problem with his upcoming National Geographic tour. One of his days has turned into a more-than-six-hour journey from Hanoi, Vietnam, to Luang Prabang, Laos. Can he get it changed back to a nonstop flight?

Q: I booked a 17-day National Geographic Expedition to Vietnam, Laos and Cambodia. I'm traveling with four other ...Read more