Lee calls himself lucky.

The septuagenarian was meeting friends at a restaurant when a fire broke out at a Hong Kong building next to his on Wednesday. The flames quickly spread to the tower that housed Lee’s home, leaving him and his wife among hundreds uprooted by the city’s deadliest blaze in decades.

Nearly two days on after the disaster, answers were still hard to come by for Lee, who gave only his last name, as he milled around a shelter. Together with his wife, he’s been staying with relatives and went to find out when they might be able to move into temporary housing and get the HK$10,000 ($1,285) in emergency funding promised by the government.

Clarity was in short supply. “We are just told to wait for calls,” Lee said.

The scale of the disaster unfolding in northern Hong Kong — which killed at least 128 — presents an acute challenge to a city notorious for its housing shortage and sky-high rents. John Lee, Hong Kong’s chief executive, has pledged to offer about 1,800 units in existing public housing to help accommodate the evacuees.

The government announced on Friday that each affected household will receive an additional HK$50,000 in living allowance next week.

For many, this help can’t come soon enough.

At least 30 people huddled overnight inside a shopping mall not far from the fire’s epicenter in Wang Fuk Court. Among them was Siu Mui, 72, who spent two nights sleeping on the floor because the shelters were too far away and the homes of her two sons weren’t big enough.

“I have enough food and drink here and I know there’s free hotel room, but there’s no shuttle bus to help me get there,” said Siu, “I am fine to stay here for two or three days. But I will get upset if there’s still no clear timeline for when we can get back home soon.”

As the government shouldered the bulk of the rescue effort, volunteers also rushed to the site and corporate donations poured in, including charities tied to some of the city’s biggest tycoons — such as the Li Ka Shing Foundation — and China’s largest companies.

The Hong Kong Jockey Club, Hong Kong’s biggest individual tax payer, pledged up to HK$170 million. Some donors from the mainland included foundations linked to Alibaba Group’s co-founder Jack Ma, Tencent Holdings and BYD Group Inc.

With seven of the eight towers at the Wang Fuk Court complex affected by the blaze, the number of people who have lost their homes could be in the thousands, although there is no exact number at this point. As of Friday night, the government said more than 700 residents used the facilities at nine temporary shelters.

Authorities have received requests from about 1,200 families to register for the emergency handouts as of 4 p.m. on Friday and hoped to complete the disbursement within the next two days, according to Alice Mak, Hong Kong’s secretary for home and youth affairs.

For those unsure of what comes next, the reality of lives upended is just sinking in. And the trauma is colored by the demographics of those who now find themselves on the street.

More than one-third of residents at the estate built as government-subsidized housing in the 1980s are over age 65. Some have spent decades living there only to find their properties incinerated in a matter of hours.

Lee was told by one of the volunteers they are trying to find a temporary home for him and his wife in Tsuen Wan, an area more than 20 kilometers (12 miles) away.

“That will be a whole new neighborhood that we need to adapt to, but we have no better choice,” he said. “We are forced to take whatever option given.”

On Friday, dozens of people were queuing at an information desk inside a school playground-turned-shelter near the estate. Few answers were forthcoming.

Across the road from the shelter, hundreds of volunteers handed out food and other necessities. An uneasy calm prevailed in the neighborhood, as residents chatted and comforted each other while others watched videos on their phones at a park nearby.

Apart from the Hongkongers caught up in the ordeal, many domestic helpers from the Philippines and Indonesia suddenly find themselves with nowhere to turn for help.

Bethune House, an emergency shelter for migrant women, has received more than a dozen calls from workers seeking assistance in the past few days, said its director, Edwina A. Antonio.

Some have to stay at different shelters because their employers lost their homes, while others need clean clothing and basic staples after escaping fire wearing whatever they had on.

“There are two we met yesterday, and they were terminated outright by their employers,” Antonio said on Friday. “For those who were not terminated, but because of the limited space in the places where the employer’s family transferred to, they worry about the future of their job.”

The calls prompted her to lead a group of volunteers to set up a booth near Wang Fuk Court providing physical and mental support for the community.

“It creates a lot of uncertainty for the future,” said Antonio, “It’s not going to be easy to recover from this kind of situation.”

(Filipe Pacheco, Minmin Low, Paolo Montecillo, Nectar Gan and Elaine To contributed to this report.)

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